I always find what I need and there are always ways of help to assist with your purchase. If something goes wrong they're quick to fix and make things right.
The Platinum Plaisir is probably the lightest fountain pen I own. Writing with it must be akin to writing with a quill in days of yore. However, that doesn't diminish the comfort and pleasure of the experience. The nib--I bought a medium--is luxuriously smooth, and yet it feels somehow different from the equally smooth medium nib of a Pilot (also of Japanese manufacture). While the pen isn't much to look it, it definitely excels functionally. I can't really report on how well the cap keeps the nib from drying out over an extended period, because I have used the pen every day since I got it, but I can definitely say that it was ready to go each time I picked it up and took the cap off. All in all, a pen that is well worth the price!