U.S. Orders:
International Orders:
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
U.S. Orders:
International Orders:
The Inkredible Box: Collector Premium Monthly Subscription brings Truphae's elevated curation to your doorstep, focusing on high-quality writing instruments and stationery that enthusiasts reach for every day. Each shipment spotlights premium pieces and thoughtful pairings selected for their craftsmanship, reliable performance, and enduring appeal.
This Collector Premium tier emphasizes refined materials, clean design language, and practical upgrades that reward regular use. Expect a cohesive mix that may include a premium pen, well-matched ink, and considerate accessories or paper goods, with selections that change monthly to keep discovery fresh without sacrificing utility.
Every assortment is chosen with smoothness, consistency, and desk-ready convenience in mind. From comfortable nib tuning and dependable flow to paper and ink combinations that behave beautifully, the curation is built to help you start writing the moment it arrives.
The surprise pen was great - a stub nib in a very attractive pen. The ink was ok, nothing special. A stub nib needs something more interesting to really showcase it.
It is Christmas monthly.
Love the mystery box and received a beautiful pen that wasn't on my radar.
This is my second box from Truphae. I received a Nahvalur Horizon in this box. The pen is beautiful but after I inked it up it would not write. Nothing I could do worked. I flushed and cleaned the pen and tried again. This time it worked but the ink kept leaking out the side of the nib. I flushed and cleaned it again and made sure all the o rings and seals were ok. Third time inking it, I tried a different ink from the one that came in the box. It works nicely so far.
I love the pen, the ink flows beautifully and it writes so smoothly!
Order Processing Time: Most orders are processed and shipped within 1 business day of receiving the order.
Special Request Items and Custom-Made Products: Certain items, such as special request items or custom-made products, may require additional shipping time. In such cases, please allow up extra time for these items to be shipped.
Pre-Orders: Any items available for pre-order will have the estimated delivery date listed in the product description.
Product Descriptions: We highly recommend reading the product descriptions carefully before making a purchase, especially for items with extended shipping times. Any information regarding extended shipping times or special requirements will be mentioned in the product description.
Drop Shipping: In the event of errors in our on-hand inventory or to expedite delivery, some items may be drop shipped directly from our US distributors. This means that these items will be shipped directly from the distributor's warehouse to your designated shipping address.
U.S. Orders:
Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.
International Orders:
Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
Exclusions: Currently, we do not offer shipping to Russia and South Africa.
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
Refunds: A full refund will be issued for returned items.
Condition of Return: To be eligible for a refund, the item must be returned in its original condition, including all original boxes and packaging.
Restocking Fee: For used items or items missing their original packaging, a 20% restocking fee will be applied.
Refund Method: Refunds will be processed using the original form of payment.
Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part.
Return Process: To initiate a return, please contact our customer service team with your order details and the reason for return. Once the return is approved, you will receive further instructions on how to proceed.
Refund Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item.
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