Return Period: Customers may return items within 7 days of order delivery.
Refunds: A full refund will be issued for returned items.
Condition of Return: To be eligible for a refund, the item must be returned in its original condition, including all original boxes and packaging.
Restocking Fee: For used items or items missing their original packaging, a 20% restocking fee will be applied.
Refund Method: Refunds will be processed using the original form of payment.
Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part.
Return Process: To initiate a return, please contact our customer service team with your order details and the reason for return. Once the return is approved, you will receive further instructions on how to proceed.
Refund Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item.
Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.
Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
Exclusions: Currently, we do not offer shipping to Russia and South Africa.
The Homo Sapiens is handmade from hardened basaltic lava sourced from the Mount Etna volcano in Italy, with a trim made of solid bronze. Visconti lava is virtually unbreakable, comfortable and warm to the touch - and slightly hygroscopic, absorbing moisture from your hand. The pen caps using the Visconti 'Hook Safe Lock', a revolutionary capping system so you can cap a pen without worrying about the cap accidentally unscrewing in your pocket and leaking. The fountain pen's vacuum power filler is made of titanium to resist ink corrosion, and it features an oversized 18k Gold nib.