U.S. Orders:
International Orders:
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
U.S. Orders:
International Orders:
The Diplomat Elox Matrix Fountain Pen in Green & Black brings a technical, modern character to Diplomat’s precision-built writing instruments. Its aluminum body is finished in deep black anodizing and interrupted by vivid green anodized rings, creating the distinctive Matrix pattern while preserving the clean, aerodynamic profile associated with the Elox family.
The Elox name references the German term for anodizing, and the Matrix finish uses a complex double-anodizing process to create its contrasting black-and-green treatment. Gunmetal-colored trim complements the darker body, while the snap-cap construction gives the pen a secure, satisfying closure. The aluminum construction gives the pen a reassuring presence in the hand without excessive weight.
This listing is offered with both stainless-steel and 14k gold nib options in Extra Fine, Fine, Medium, and Broad. The stainless-steel nibs provide the precise, controlled writing feel for which Diplomat is well known, while the 14k gold options offer a more premium and responsive alternative. The pen fills by standard international cartridge or converter, making it easy to use with either bottled ink or cartridges.
Diplomat has produced writing instruments in Germany since 1922, building a reputation for precise machining, durable metal construction, and carefully finished nibs. The Elox Matrix combines that traditional German manufacturing approach with one of the brand’s most contemporary surface treatments.
Order Processing Time: Most orders are processed and shipped within 1 business day of receiving the order.
Special Request Items and Custom-Made Products: Certain items, such as special request items or custom-made products, may require additional shipping time. In such cases, please allow up extra time for these items to be shipped.
Pre-Orders: Any items available for pre-order will have the estimated delivery date listed in the product description.
Product Descriptions: We highly recommend reading the product descriptions carefully before making a purchase, especially for items with extended shipping times. Any information regarding extended shipping times or special requirements will be mentioned in the product description.
Drop Shipping: In the event of errors in our on-hand inventory or to expedite delivery, some items may be drop shipped directly from our US distributors. This means that these items will be shipped directly from the distributor's warehouse to your designated shipping address.
U.S. Orders:
Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.
International Orders:
Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
Exclusions: Currently, we do not offer shipping to Russia and South Africa.
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
Refunds: A full refund will be issued for returned items.
Condition of Return: To be eligible for a refund, the item must be returned in its original condition, including all original boxes and packaging.
Restocking Fee: For used items or items missing their original packaging, a 20% restocking fee will be applied.
Refund Method: Refunds will be processed using the original form of payment.
Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part.
Return Process: To initiate a return, please contact our customer service team with your order details and the reason for return. Once the return is approved, you will receive further instructions on how to proceed.
Refund Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item.
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