
Gift Card
U.S. Orders:
- Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
- Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.
International Orders:
- Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
- Exclusions: Currently, we do not offer shipping to Russia and South Africa.
- Returns can be initiated by clicking the link here.
- Return Period: Customers may return items within 7 days of order delivery.
- Refunds: A full refund will be issued for returned items.
- Condition of Return: To be eligible for a refund, the item must be returned in its original condition, including all original boxes and packaging.
- Restocking Fee: For used items or items missing their original packaging, a 20% restocking fee will be applied.
- Refund Method: Refunds will be processed using the original form of payment.
- Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part.
- Return Process: To initiate a return, please contact our customer service team with your order details and the reason for return. Once the return is approved, you will receive further instructions on how to proceed.
- Refund Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item.
U.S. Orders:
- Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
- Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.
International Orders:
- Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
- Exclusions: Currently, we do not offer shipping to Russia and South Africa.
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Truphae gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
I was given a gift card for Truphae, what a great idea..I spent hours making my choices and bought two gorgeous bottles of ink
I already shopped at truphae and know the benefits. Thanks for the gift card. My new fountain pen at a reduced price arrived quickly.
Happy with BENU pens I have bought from you.
Perfect service... Knowledgeable staff. Extremely happy with my purchases!
I really enjoy going to Truphae and shopping their pens, ink, paper and more. They are a great group of people to interact with. Thanks Chris and all the team. Looking forward to doing more business with you in the future.