Pilot Metropolitan Black Crocodile Fountain Pen

U.S. Orders:

• Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
• Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.

International Orders:

• Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
• Exclusions: Currently, we do not offer shipping to Russia and South Africa.

• Returns can be initiated by clicking the link here.
• Return Period: Customers may return items within 7 days of order delivery.
• Refunds: A full refund will be issued for returned items.
• Condition of Return: To be eligible for a refund, the item must be returned in its original condition, including all original boxes and packaging.
• Restocking Fee: For used items or items missing their original packaging, a 20% restocking fee will be applied.
• Refund Method: Refunds will be processed using the original form of payment.
• Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part.
• Return Process: To initiate a return, please contact our customer service team with your order details and the reason for return. Once the return is approved, you will receive further instructions on how to proceed.
• Refund Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item.

U.S. Orders:

• Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
• Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.

International Orders:

• Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
• Exclusions: Currently, we do not offer shipping to Russia and South Africa.