U.S. Orders:
International Orders:
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
U.S. Orders:
International Orders:
The BENU Pixie Fountain Pen in Aqua Glow brings the brand’s signature color and shimmer to an unusually compact pocket-pen format. Aqua Glow blends vivid aqua and turquoise tones with silver sparkle, creating the luminous, aquatic effect that gives the finish its name.
The Pixie is built from resin and measures just 91mm when capped, making it one of BENU’s smallest fountain pens. Once the oversized screw cap is posted, the pen extends to approximately 120mm for a much more conventional writing length. Because each Aqua Glow pen is hand-finished, the placement of color and shimmer will vary slightly from one piece to another.
The design is clipless and intentionally compact. Its light 14.3g construction keeps the pen easy to carry while the posted cap gives it the balance needed for longer writing sessions.
Aqua Glow is fitted with a #5 stainless steel nib and is available in Extra Fine, Fine, Medium, and Broad. The Pixie accepts short international cartridges. Because of its miniature dimensions, a standard full-size converter will not fit; only compact mini converters up to roughly 4cm in length are suitable. The pen can also be converted for eyedropper use.
Order Processing Time: Most orders are processed and shipped within 1 business day of receiving the order.
Special Request Items and Custom-Made Products: Certain items, such as special request items or custom-made products, may require additional shipping time. In such cases, please allow up extra time for these items to be shipped.
Pre-Orders: Any items available for pre-order will have the estimated delivery date listed in the product description.
Product Descriptions: We highly recommend reading the product descriptions carefully before making a purchase, especially for items with extended shipping times. Any information regarding extended shipping times or special requirements will be mentioned in the product description.
Drop Shipping: In the event of errors in our on-hand inventory or to expedite delivery, some items may be drop shipped directly from our US distributors. This means that these items will be shipped directly from the distributor's warehouse to your designated shipping address.
U.S. Orders:
Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.
International Orders:
Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
Exclusions: Currently, we do not offer shipping to Russia and South Africa.
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
Refunds: A full refund will be issued for returned items.
Condition of Return: To be eligible for a refund, the item must be returned in its original condition, including all original boxes and packaging.
Restocking Fee: For used items or items missing their original packaging, a 20% restocking fee will be applied.
Refund Method: Refunds will be processed using the original form of payment.
Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part.
Return Process: To initiate a return, please contact our customer service team with your order details and the reason for return. Once the return is approved, you will receive further instructions on how to proceed.
Refund Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item.
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